Manny manages maintenance from first contact through troubleshooting, emergency classification, owner approval, vendor dispatch and cost reporting. Tenants get instant answers, real emergencies get escalated, and everything else gets scheduled, documented and billed automatically.
Day one responsibilities
- Troubleshoots tenant issues before dispatch
- Runs work order intake end to end
- Classifies emergencies instantly
- Requests owner approval for work
- Dispatches the right vendor automatically
- Tracks and reports maintenance costs
Start to finish
- 1
Tenant reports an issue
My kitchen sink has been leaking since this morning.
- 2
Manny responds instantly
Request logged, urgency assessed, tenant reassured.
- 3
Quick troubleshoot
A shut off valve check rules out a flood in progress.
- 4
Owner approves
The work request goes out and comes back approved.
- 5
Vendor dispatched
The on list plumber is booked for the next open window.
- 6
Cost gets logged
The job, invoice and outcome land in your reporting.
A real conversation
Client says: My kitchen sink has been leaking since this morning.
Manny replies: Sorry to hear that. I have logged an urgent request. Quick check: is the leak under the sink or from the faucet?
Client says: Under the sink, there is a small puddle.
Manny replies: Got it. Try turning the shut off valve clockwise for now, and a plumber can come today or tomorrow morning. I will text you the moment it is confirmed.